Iceland’s Keflavik International Airport has been voted best airport in Europe, according to a survey conducted by the Airports Council International. The Airport Service Quality survey is published quarterly and annually with 140 airports taking part, 48 of them in Europe. According to the survey, Keflavik International Airport was ranked at the top for quality and service, as voted by passengers.
Keflavik International Airport achieved high marks in passenger satisfaction in 2009, due to the airport’s friendly staff, warm atmosphere and easy accessibility of connecting flights. Partakers in the survey also stated how grateful they were with the extensive airport facilities, including restaurants, coffee bars, information services and quick baggage delivery.
“A prerequisite to achieve such success is listening to the customer and striving to meet their needs,” commented Bjorn Oli Hauksson, CEO of Keflavik International Airport.
Another factor of customer satisfaction was the participants’ appreciation towards Keflavik International Airport’s vast duty free shopping zone. Its duty free zone houses eighteen different retailers, selling goods such as cosmetics and clothing, with some up to half the price of stores in Reykjavik. Other products like electrical goods, tobacco and confectionary goods are also available.