Spanlink Communications and Altitude Software Partner to Provide Contact Centres with Sophisticated Agent Scripting Tools

Altitude Software, a leading independent global contact centre solutions vendor, and Spanlink Communications, a Cisco contact centre and customer collaboration solutions provider, today announced a partnership that enables Spanlink to resell Altitude’s agent script development tools and unified desktop solution.

These offerings integrate with Cisco contact centre solutions and provide Spanlink customers with the ability to quickly and easily edit or change agent scripts and call campaigns. “We’re always looking for ways to help our customers save time and money while increasing customer satisfaction,” said Eric LeBow, CEO, Spanlink. “With our Altitude partnership we’re thrilled to be able to offer our customers solutions that help them build effective call campaigns faster than ever before, and with less technical intervention.”

Spanlink will be working with Altitude to deliver a wide range of their solutions, including the Altitude Scripting Studio and Altitude Unified Desktop. Altitude’s Scripting Studio saves time and resources when building or modifying campaigns in the contact centre. It is an intuitive but powerful environment for creating new services and campaign flows and enabling non-technical users to create and run multi-channel campaigns that are seamlessly integrated with business workflows. Altitude’s Unified Desktop streamlines multiple applications into a single agent desktop and gives customers direct access to databases. Its extendable data model provides relevant information on the agent desktop and allows agents to focus on customer needs and campaign goals.

“Spanlink and Altitude Software both have 20 years of experience working in the contact centre arena, delivering substantial business results,” states Mark Lepko, Altitude Software President for North America. “Altitude Software’s powerful tools can help Spanlink deploy flexible technology that effectively improves, in real time, some key business processes in the contact centre.”

Altitude Software has customers in a wide range of industries with a special strength in the CRM Service Provider industry. It has a strong customer base in EMEA and Latin America, with an emerging presence in North America and Asia Pacific. The Altitude Software Partner Network has more than 100 members providing Contact Centre solutions using Altitude’s products and services.