Iceland airport voted best in Europe 2011 by ACI survey participants

Keflavik International Airport (KEF) in Iceland has been crowned as the best small airport in Europe 2011 under the category ‘best airport for 2 million passengers or less’. The prestigious title comes after participants of an extensive airport service survey, conducted by Airports Council International (ACI), voted the airport top of its category.

The Airports Council International survey is published quarterly and annually with 186 major airports worldwide taking part, 54 of which are in Europe. Survey participants answer a number of questions about the quality of more than 36 service factors.

All of the airports participating in the survey were judged on aspects such as customer satisfaction, helpfulness and courtesy of staff, ease of flight connections, cleanliness, and check-in times. The airport actually came out on top in terms of service, but since it was placed in the smaller airports category, was not able to come out on top overall.

CEO of Isavia, Oli Bjorn Hauksson, explained, “We are extremely proud of these impressive results and the award confirms that staff members at KEF are world-class professionals. I would like to congratulate staff at KEF on their impressive performance.”

In 2009, KEF was ranked the best airport in Europe and came in second in the same category for 2010. Furthermore, the airport was ranked third in terms of best airports in the world in 2004 to a group of airports with less than five million passengers a year.

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