eCO2 Greetings, a leading corporate E cards supplier, announce plans to invest in operational changes.
Due to another year of substantial growth, eCO2 Greetings is set to embark on new and exciting changes to improve their operational capability in a bid to support their growing international customer base. eC02 Greetings is now referring to the small changes as a ‘programme of work’, and each small project aims to deliver incremental improvements which will help the e-card provider to offer a more efficient service.
New tools are currently in development which will allow customer service agents to make e-card changes without the need to escalate to 2nd or 3rd line technical resources, and there are plans for a new billing interface which will process payments securely and this will consequently free up resources to help serve other customer queries. New tools will also be added to the website so a customer can find a solution to their requirements and reduce the need to call their offices, e.g. buttons to update a billing address. ECO2 Greetings is also set to add or revamp a series of simple instructions to make the process clearer to clients and thus reduce the propensity to call.
Chris Rowson, Managing Director of eCO2 Greetings, commented: “One of our core company values is to keep customers at our heart so, after another phenomenal performance, we have assessed our services to support our growing customer base. We have subsequently launched a programme of work across our business which aims to deliver an improved billing and technical service, as well as servicing our customers more efficiently.
While we are incredibly proud of our market leading service levels, we believe there is always room for improvement. For this reason, we are embracing new technologies to provide enhanced support levels to provide even better value for our product.”
For more information on eC02 Greetings and their ecards, visit their website at www.eco2greetings.com.
About eCO2 Greetings:
eCO2 Greetings is a leading corporate ecard specialist in the UK and offer their customers the tools to create their own professional business ecards. Their large design portfolio ensures they can offer the perfect style for any brand.
14 Hatton Lane
Zip: WA4 4NG
Tel: 0845 900 2828